01. What is IPFone Hosted PBX?
IPFone Hosted PBX is an integrated voice and data solution that delivers next-generation voice technology over a proven reliable broadband connection coupled with a company-wide web portal, and quality service and support.
02. How does IPFone Hosted PBX work?
IPFone Hosted PBX is based on voice-over Internet
protocol (VoIP), a method by which voice is digitized and
transmitted in digital packets rather than using traditional
circuit-committed protocols of the public switched telephone
network (PSTN).
03. How is IPFone Hosted PBX different from the traditional Public Switched Telephone Network (PSTN)?
The Public Switched Telephone Network (PSTN) is the traditional phone network which American tax dollars built over the last 100 years and, depending on whose territory you are in, is currently maintained by large telecommunication companies. VoIP uses something called a Session Initiation Protocol (SIP) over the same Internet path that you use to view web pages. The Internet moves your voice packet just like it would move a data packet.
04. Does IPFone Hosted PBX deliver the same voice quality as my traditional phone company?
Yes, our intelligent technology recognizes voice traffic and will prioritize the 'voice packets' over data packets to ensure quality. IPFone Hosted PBX also offers the VoIP Gateway, a converged network appliance, which is a traffic grooming device that manages the bandwidth pipe. The VoIP gateway's main goal is to groom the pipe so quality of voice calls is kept at a high threshold. If the VoIP Gateway detects any loss in the quality of voice, it throttles the amount of bandwidth being used for data, to allow more bandwidth for voice and ensure high-quality voice.
05. How does the reliability of IPFone Hosted PBX compare to my traditional phone lines that are always up?
With IPFone Hosted PBX, voice service levels are
fully guaranteed and SLA-backed and are coupled with a T1
circuit 99.99% uptime guarantee. A business' core voice networks
include multiple backbones, peering exchanges, and direct
private connections to transit providers and transit peers
to ensure speed and reliability.
• T1 circuit availability is better than 99.99% GUARANTEED
(SLA-backed)
• Overall voice service levels are fully guaranteed
and SLA-backed.
• IPFone SLA includes all aspects of the phone system (lines,
inbound/outbound calling, v-mail, portal), not only the line.
While the PSTN line availability may be high, it is not guaranteed
and will not cover any hosted v-mail, PBX or power outages.
• Edge IP network is fully maintained as a phone network.
• Core Voice network includes fully redundant facilities
and multiple network routing options for disaster recovery
purposes (the beauty if IP).
At the premises, most PBX implementations yield downtime in
case of power failures. Similar mitigation techniques (backup
power) and more (powered Ethernet) are available to IPFone customers.
06. Is IPFone Hosted PBX secure?
Yes. Voice traffic is carried to and from the PSTN over the IPFone’s private broadband network and our partners' networks without ever touching the public Internet, therefore data privacy is ensured which removes the worry of eavesdropping and hacking.
07. If I have IPFone Hosted PBX, is my calling restricted to only those who also have Voice Over IP technology?
Your calling is not restricted. IPFone Hosted PBX allows end-users to call anyone with a 10-digit telephone number and if international dialing is activated for their DID, end-users can call anywhere in the world. Using a Softswitch, an Application Program Interface (API), the traditional PSTN and VoIP network are bridged. A Softswitch allows calls placed on the PSTN to reach recipients on the IPFone Hosted PBX network and vice versa.
08. Why should I trust IPFone with my voice and data needs?
The voice-over IP market demands that voice
technology be integrated with proven high-quality data solutions.
IPFone brings the voice-over IP market 10 years experience providing
Local, Long Distance and Broadband services. IPFone has been
serving our growing business customer-base with premier business
services including T1 & ADSL connections.
09. What features are included in IPFone Hosted PBX?
IPFone Hosted PBX offers an extensive standard set of Class-5 features as well as voicemail, web and audio conferencing, and long distance.
10. Can I keep my existing phone numbers?
Yes! IPFone Hosted PBX has the technology to port existing telephone numbers. This enables businesses to continue using their existing telephone numbers with their IPFone Hosted PBX account.
11. Does IPFone Hosted PBX support businesses with multiple locations?
Yes. IPFone Hosted PBX is perfect for businesses
with multiple locations. Because a businesses' PBX capabilities
are hosted and multiple communication services converge into
one web-based application, businesses get complete flexibility
and seamless control over multiple locations. The OA web interface
allows administrators to quickly set up new employees with
local numbers and users can ramp up with training guides at
their convenience.
12. What is on-net calling and off-net calling?
On-net calling refers to calls that originate
from, and terminate on, an IP end-point on the IPFone Hosted PBX
network. An On-net call remains IP for its duration and does
not require a connection to the Public Switched Telephone
Network (PSTN). Calls placed on-net are free which dramatically
reduces long distance costs for businesses with multiple locations.
Off-net calling is IPFone Hosted PBX calls that originate on the
IPFone network but terminate on the PSTN.
13. How is IPFone Hosted PBX able to save me at least 40% on International calling?
With IPFone Hosted PBX, International calling can be controlled by the administrator for any DID directly from the web tool. Also, unlike International long distance carriers who depend on call revenue for operational costs, IPFone Hosted PBX does not depend on your call charges and is able to offer the same capabilities at a fraction of the cost.
14. Will 911 service work with IPFone Hosted PBX?
No. Please contact our IPFone Hosted PBX representatives today for further information.
15. What is the function of the IPFone Hosted PBX web interface?
The web interface provides a user-friendly
way to manage features within the IPFone Hosted PBX account. Administrators
and end-users have controlled role-based access to the voice
application, which allows them to manage advanced phone features
like voicemail preferences and phone settings from any computer,
anytime. With the administrator access, adds/moves/changes
occur with a few clicks, features are adapted, and calling
restrictions may be set.
16. How do I move/add/change my desk phones and users?
With IPFone Hosted PBX, adds/moves/changes are quickly and seamlessly performed through the web portal, with no hard wiring or adjusting of cables. IPFone Hosted PBX also allows moves, adds and changes to be handled by your office administrator, freeing up valuable IT resources.
17. Can I use IPFone Hosted PBX out of the office?
Yes, next-generation voice technology allows employees to virtually take their desk anywhere; whether working from home or on the road, employees won't miss a beat.
18. What kind of equipment is needed to deploy IPFone Hosted PBX in my organization?
IPFone Hosted PBX equipment integrates with your current LAN and telephony infrastructure. Contact a IPFone Hosted PBX Representative today to understand what kind of equipment may be required for deployment.
19. Will our current phones work or will my business need to purchase new phones?
Depending on what type of phones your organization currently has, you may or may not be required to purchase new phones to deploy IPFone Hosted PBX. Contact a IPFone Hosted PBX Representative today to understand what kind of equipment may be required.
20. Am I required to use my existing PBX system with IPFone Hosted PBX?
Because IPFone Hosted PBX is a hosted PBX service, it eliminates the need to maintain a traditional PBX system. With a hosted PBX system, moves/adds/changes are quickly and seamlessly performed through the web portal, with no hard wiring or adjusting of cables.
21. How is my IPFone VoIP Service Taxed?
Applicable taxes are billed and collected
on services and equipment. Taxes are applied based on the
jurisdiction in which the service is being provided.
22. What is the Regulatory Recovery Fee?
A regulatory recovery surcharge of $0.99
applies to each phone number. IPFone uses this fee to
pay our regulatory-related fees and expenses, including taxes,
number portability charges, and related legal fees.
23. What is the Universal Service Fund Fee?
This fee was established by the Federal
Communication Commission. It provides relief for schools,
libraries, and rural health care corporations. Rate change
quarterly based. For more information please visit www.fcc.gov.
24. What does my e-billing invoice look like?
Each month you will see only the following
charges:
• Monthly Service Fee: Your rate plan's monthly charge.
• Directory Assistance: Only 0.99 per call.
• Overage Charges: Minutes in excess of those included
with your rate plan. (If applicable)
• International Calls: Calls placed to international
locations. (If applicable)
• State/Local Taxes and Fees: Taxes will vary based
on your location.
• Universal Service Fund Fee: This fee was established
by the Federal Government. It provides relief for schools,
libraries, and rural health care corporations.
• Regulatory Recovery Fee: 99c for each phone number
on your account
• E911 Cost Recovery: Emergency 911 Cost Recovery of
$0.99 applies to each line of service.
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