• Initiate a Call
• Answer a Second Call
• End a Call
• Place a Call on Hold
• Remove a Call from Hold
• System Buttons
• Activate Do Not Disturb or Call Forwarding Always
• Three-Way Conference Call
• Blind Transfer a Call
Transfer with Consultation



Activate Do Not Disturb or Call Forwarding Always

Click the underlined link to access the service configuration page.
NOTE: Phone will not ring while these services are on.

Three-Way Conference Call

1) Answer or initiate first call.
2) Answer or initiate second call. This action will automatically hold first call.
3) Click Conference button.
4) All calls are connected.

NOTE: To release one party of conference call, select call in Call Control Area and click Release.
NOTE: While engaged in an active conference call, click the Transfer button. The two calls remain connected and you are disconnected (call disappears from CommPilot Call Manager).

Blind Transfer a Call

1) In Call Control Area, click to select the call to be transferred.
2) Select phone number via Tabs or enter via keyboard.
3) Selected number displays in Enter Phone Number box.
4) Click Transfer button.

Transfer with Consultation

1) In Call Control Area, click to select the call to be transferred.
2) Click Hold.
3) Select phone number via Tabs or enter via keyboard.
4) Selected number displays in Enter Phone Number box.
5) Click Dial button.
6) Speak with active call.
7) Click Transfer button (with no number specified in the Enter Phone Number box).
8) Two existing calls are connected.

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