Call Recording

Call Recording is ideal for contact-center environments and recording general business conversations for compliance, legal protection and quality management.

About Call Recording

IPFone Call Recording is a call recording and quality management solution for small, medium and large businesses. Companies worldwide rely on IPFone to optimize business processes, resolve customer disputes, comply with regulatory requirements and increase productivity.

Explore IPFone's Call Recording Features

Manage incoming calls intelligently with IPFone's Call Recording solution.

Web-based User Interface

Access call recordings anytime, anywhere with IPFone’s intuitive, user-friendly Web interface.

Real-time Dashboard

IPFone’s dashboard provides an at-a-glance view of calls-per-day, call duration, active calls, total number of recorded calls, and more.

Intuitive Call Search and Playback

Search millions of calls by any parameter, quickly and easily—e.g., date, time, caller/callee number, agent’s name - or simply type in a search term.

Live Monitoring

Monitor employees’ calls in real time to guide and support agents to deliver optimum customer service.

Reporting

Generate statistics for calls, days, groups, users, and more with IPFone’s comprehensive reporting features.

Centralized Multi-Site Call Recording

Record calls made to and from multiple locations/branches.

Screen Recording

IPFone Screen Capture allows to record agent desktop activity associated with a recorded phone call.

Speech Analytics

IPFone Speech Analytics software allows one to search for keywords and phrases in call recordings, providing more insights into customer interactions

Compliance Ready

Meet regulatory and corporate security requirements, including PCI-DSS, HIPAA, Sarbanes-Oxley, FIPS, FSA compliance, and others.

Benefits of Call Recording

Call Recording is ideal for contact-center environments and recording general business conversations for compliance, legal protection and quality management.
  • Enhance customer service
  • Improve operational efficiency 
  • Resolve disputes quickly
  • Increase security
  • Minimize liability
  • Comply with legal requirements
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Why IPFone?

We are a Miami based Business Cloud Communications and Internet Access provider founded in 1997, with our innovative Hosted Unified Communication platform which delivers premium telephony service and cloud communications for small to large businesses in Florida and throughout the United States.

Experience and Expertise

With 20+ years in the telecom industry we have the experience you can depend on. Our utmost priority is delivering the best service to our costumers.

Professional Support

Our business class VoIP solution is fully hosted and managed by our professionals, we offer 24/7 support, in-house field engineers and our own truck rolls for any event.

Onsite Install and Training

Our in-house team of professional project managers, field engineers and corporate trainers insure a smooth on-boarding process.

Product Suite

We offer Hosted PBX, Unified Communications (UC), Mobile Integration; SIP Trunks, Call Reporting, Call Recording, Internet Access, CRM Integration and more.

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Client reviews

We are very proud of the service we provide and stand by every product we carry. Read our testimonials from our happy customers.
OnStream Media

We switch to IPFone to consolidate our communications, save costs and improve productivity. Within a few months of getting the kinks out, the service has run flawlessly for the past 5 years. We have very complex requirements and we are very happy with services we are receiving.
Swisher International

I thank you and your team for an extremely smooth and – I can’t believe I’m writing this – enjoyable migration to our new phone system last week. I was truly dreading what I envisioned would be nightmare, but you incredible staff ensured we had a rather painless experience.
Temple Beth Am

We never felt like we were on our own and literally our calls were always answered. I have to give specific to the project manager. He was the most fabulous PM. Even Tier1 support has been fabulous! They get back to you so quickly and in our fast paced world that is so important. We highly recommend IPFone.
ICS Global

We’ve been in business for more than 30 years in South Florida and had many telecom experiences throughout our years of technology upgrading and multiple locations. I can honestly state that with IPFone we have had ZERO DOWNTIME in the 4 years we have been with them.
Duffy’s

Project Manager has already been a pleasure to work with and they have given me even more confidence in IPFone. I am looking forward to getting Kendall up and running so we can then move on to converting our older stores to IPFone.
Total Home Health

So far, we have installed the IPFone services in more than 10 locations in Florida and Texas…I trust IPFone and I tell my friends and other customers about their services and their professionalism. We thank IPFone for its services and great customer service.

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