Call Recording


Call Recording is ideal for contact-center enviroments and recording general business
conversations for compliance, legal protection and quality managment.

About Call Recording


IPFone Call Recording is a call recording and quality management solution for small, medium and large businesses. Companies worldwide rely on IPFone to optimize business processes, resolve customer disputes, comply with regulatory requirements and increase productivity.

Explore IPFone’s Call Recording Features


Manage incoming calls intelligently with IPFone’s Call Recording solution.

Web-Based User Interface

Access call recording anytime,
anywhere with IPFone’s intuitive, user-
friendly Web interface.

Real-time Dashboard

IPFone’s dashboard provides an at-a-
glance view of calls-per-day, call
duration, active calls, total number of
recorded calls, and more.

Intuitive Call Search and Playback

Search millons of calls by any
parameter, quickly and easily–e.g.,
date, time, caller/callee number, agent’s
name – or simply type in a search term.

Live Monitoring

Monitor employees’ calls in real time to
guide and support agents to deliver
optimum customer service.

Reporting

Generate statistics for calls, days,
groups, users, and more with IPFone’s comprehensive reporting features.

Centralized Multi-Site Call Recording

Record calls made to and form multiple
locations/branches.

Screen Recording

IPFone Screen Capture allows to record
agent desktop activity associated with a
recorded phone call.

Speech Analytics

IPFone Speech Analytics software allows
one to search for keywords and phrases
in call recordings, providing more
insights into customer interactions.

Compliance Ready

Meet regulatory and corporate security requirements, including PCI-DSS, HIPAA, Sarbanes-Oxley, FIPS, FSA compliance, and others.


Full HIPAA Compliance and Protection


IPFone Call Recording helps health-care organizations meet their regulatory
requirements by protecting the security of patient information under HIPAA

HIPAA Compliant Call Recording


IPFone Call Recording follows strict HIPAA compliance to ensure the confidentiality of every recording.

Role-Based Security

Access to call recordings is restricted to authorized users.

Encryption

Secure Socket Layer (SSL) encryption protects network communication during recording and playback.

File Watermarking

IPFone offers a powerful application to validate
the authenticity of any .mp3 file, ensuring that call
recordings remain intact and unaltered.

Audit Trail Log

IPFone’s activity tracking system enables full audit logs to determine who has accessed
recordings.

Configurable Retention Policy

Define archiving rules based on your business and compliance needs, and store various types of calls for specific lengths of time.