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Pursuant to the FCC’s VoIP E911 Order (WC Docket Nos. 04-36 and 05-196, FCC 05-116, released June 3, 2005), ¶¶48-49, and Section 9.5(e) of the FCC’s rules, all interconnected VoIP service providers, like IPFone, are required to “advise every subscriber, both new and existing, prominently and in plain language, the circumstances under which E911 Service may not be available through the interconnected VoIP service or may be in some way limited by comparison to traditional E911 service.”
911-type Services means functionality that allows end-users to contact emergency services, including, without limitation, police, fire and medical emergency services. 911-type Services may include Enhanced 911-type Service (E911), which has the ability to selectively route an emergency call to the primary 911 provider so that it reaches the correct emergency service located closest to the subscriber location and to transmit the identification of the subscriber location and telephone number (subject to the obligations to provide and maintain the subscriber location information).
We ask that you carefully read this E911 Disclosure Addendum and understand how these differences affect your ability to access E911 services. If you have any questions or concerns about the information contained in this notice, or if you do not understand anything discussed in this notice, please contact our Customer Support Center at (866) 573-5300 during the hours of 8AM to 8PM EST.
IN ADDITION, YOU SHOULD MAINTAIN ALTERNATE MEANS OF CONTACTING E911 SERVICES AND YOU MUST INFORM YOUR IPFONE VOIP USERS OF THESE ALTERNATE MEANS. Please contact our Customer Care Center at (866) 573-5300 during the hours of 8AM to 8PM EST for additional information.
Your use, and use by your employees, guests, and other third parties, of IPFone’s 911 Services are subject to the limitations described herein. The availability of certain features, such as transmission of a Registered Address or your IPFone telephone number, depends on whether local emergency response centers support those features and other factors outside of IPFone’s control. IPFone relies on qualified third parties to assist us in routing 911 calls to local emergency response centers. IPFone does not have control over local emergency response centers, emergency responders, or other third parties. IPFone disclaims all responsibility for the conduct of local emergency response centers, third parties engaged by Customer to facilitate address updates, and all other third parties involved in the provision of emergency response services. To the extent permitted by applicable Law, you hereby release, discharge, and hold harmless IPFone from and against any and all liability relating to or arising from any acts or omissions of such third parties or other third parties involved in the handling of or response to any emergency or 911 call.
The customer indemnifies and holds harmless IPFone, and any third-party provider(s) from any and all third-party claims, losses, damages, fines, or penalties arising out of: (i) Customer or its End User’s provision to IPFone of incorrect information, including physical addresses, or failure to update a Registered Address; (ii) Customer’s failure to properly notify any person who may place calls using the Services of the 911 limitations; or (iii) the absence, failure, or outage of emergency service dialing using the Services for any reason; and (iv) the inability of any End User to be able to dial 911 or access emergency service personnel for any reason.